Q444's Privacy Policy —
Your Data, Our Responsibility

Welcome to q444's Privacy Policy. This policy explains how q444 (as the operating entity) collects, uses, stores, and protects your personal information. By using our website (https://q444.onl) and mobile app, this privacy policy applies to you in full.

Q444 believes privacy is a fundamental right for every player. We collect only what is necessary and store it with the highest level of security. Your information is never shared with anyone without your consent — that is our core commitment.

This policy is developed in compliance with applicable data protection laws in Bangladesh and international standards. q444 is always committed to protecting your data, and our security team operates 24/7.

At q444, we collect certain information at various stages — from account registration to gameplay. The purpose of this data collection is to provide you with a better experience and to ensure the security of the platform.

• What you provide directly — at registration, during a deposit, or when contacting support
• Automatically — via cookies and log files while you use the site or app
• From third parties — via payment providers or fraud prevention services

Q444 uses your information only for legitimate and transparent purposes. We never use your data for anything unnecessary. The purposes for which your information is used are outlined below:

• To create, manage, and verify your account identity
• To process deposits and withdrawals securely
• To prevent fraud, money laundering, and illegal activity
• To provide customer support and resolve issues
• To improve platform performance and develop new features
• To send you promotions and offers based on your preferences (with your consent)
• To fulfill legal obligations and respond to requests from authorities

Your consent will always be obtained before sending marketing communications. You can opt out of marketing messages at any time.

The q444 website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: For login sessions and security — the site cannot function without these
• Functional cookies: To remember your preferences, language, and settings
• Analytics cookies: To understand which sections of the site are used most
• Security cookies: To detect and prevent fraud

Q444 does not share your personal information with third parties except in the limited circumstances described below. In each case, we share only the minimum information required.

• Payment providers (bKash, Nagad, Rocket): Only the financial information necessary to complete transactions
• Law enforcement agencies: Upon court order or legal obligation in response to requests from authorities
• Fraud prevention services: Security partners for fraud detection and prevention
• Technology service providers: For hosting and technical services, but under strict contractual agreements

Q444 does not retain your data longer than necessary. Even after account closure, certain information may be kept for a defined period to meet legal requirements.

• Account information — for the duration of the active account and 5 years after closure
• Financial transaction records — retained for up to 7 years as required by law
• Customer service communications — up to 3 years
• Marketing preferences — until you opt out
• Technical logs — up to 90 days

Once the designated retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

Under q444's privacy policy, you have certain important rights over your personal information. We always respect these rights and take appropriate action upon your request.

Q444 strictly does not serve anyone under 18. Protecting minors' data is a core part of our privacy policy. We do not knowingly collect or store personal information from any minor.

• Age verification is performed at the time of registration
• Identity and age are verified through the KYC process
• If any minor's data is identified, it is immediately deleted and the account is closed
• If parents have concerns, they can contact [email protected]

Q444 employs industry-leading technology to protect your data. Our security infrastructure is multi-layered and continuously updated.

• SSL/TLS 256-bit encryption: All data transmissions are carried out through encrypted channels
• Firewall & Intrusion Detection: Unauthorized access is detected and prevented
• Two-Factor Authentication (2FA): OTP system for double-layer login security
• Regular security testing: Third-party experts conduct penetration testing
• Data Backup: Regular encrypted backups are stored in secure locations
• Access controls: Only authorized personnel can access the required data

Please keep in mind — no data transmission over the internet can be guaranteed to be completely secure. Stay vigilant: use a strong password and never share your login credentials with anyone.

If you have any questions, concerns, or complaints about our Privacy Policy, q444's dedicated support team is always here to help. We take every privacy-related request seriously.

• Email: [email protected] (response within 48 hours)
• Live Chat: 24/7 support available on the app and website
• Written Request: Submit data access or deletion requests via email

At q444, we believe transparency is the foundation of trust. We are always committed to protecting your privacy. Play with peace of mind — your data is safe with us.